Amazon hiring applications for multiple HR Live Support Advisor positions that are open for remote (work-from-home) employment. All qualified and interested candidates are encouraged to apply by August 8, 2025.
Below are the key details regarding the recruitment process, eligibility criteria, salary, application procedure, and more:
Field
Details
Company Name
Amazon
Website
www.amazon.com
Job Role
HR Live Support Advisors
Work Location
PAN INDIA
Job Type
Full Time
Experience
Freshers / Students
Qualification
Currently pursuing or recently completed a degree
Batch
Not Mentioned
Package (Expected)
INR 19,000 – 25,000 per month
Job Overview: MyHR Live Support Advisor
At Amazon, every day is still Day One. We’re committed to becoming Earth’s Best Employer, and reaching that goal requires exceptional talent—people who are smart, driven, and passionate about what they do. Our MyHR Live Support team is looking for customer-focused professionals ready to thrive in a fast-paced, dynamic contact center environment.
About the Role
Do you have a passion for solving problems, communicating effectively in real time, and providing outstanding customer service? If so, you could be a great fit for the MyHR Live Support Team. This team is part of a cutting-edge global contact center that assists over 1.5 million Amazonians with their HR-related inquiries.
We support Amazon employees, candidates, and applicants worldwide on a wide range of topics including time off, relocations, offboarding, employment verification, benefits, bereavement, pay, and compensation.
As an HR Contact Center Professional, you will be the first point of contact for live phone and/or chat inquiries. You’ll build strong, positive relationships with employees by providing thoughtful, empathetic, and effective communication. You must be comfortable dealing with sensitive issues, maintaining discretion, and upholding strict confidentiality standards at all times.
This role requires sharp critical thinking, strong multitasking abilities, and a dedication to customer satisfaction. If you’re someone who quickly adapts to change, welcomes challenges, and takes pride in helping others in a fast-moving environment, we want to hear from you.
Amazon Hiring Key Responsibilities
As a MyHR Live Support Advisor, you will:
Manage a high volume of real-time interactions, primarily via phone and possibly chat, ensuring quick and effective resolution of each issue.
Use knowledge base articles, FAQs, and SOPs to resolve issues independently, escalating only when necessary.
Deliver empathetic and customized support, adjusting your response to match the needs of each employee.
Address time-sensitive employee concerns promptly, even with limited information, ensuring proper documentation and communication.
Apply sound judgment and problem-solving skills to balance standard procedures with unique employee needs.
Work closely with partner teams to resolve cross-functional issues and implement process improvements.
Meet or exceed performance goals related to contact resolution time, customer satisfaction, and service quality.
Follow a set schedule, including designated break and meal periods, to maintain consistent support across all time zones.
Be flexible and open to working various shifts, including nights, weekends, and holidays as part of a global 24/7 team.
Amazon Hiring Basic Qualifications
A Bachelor’s or Master’s degree.
Between 0 and 10+ years of experience in a contact center, customer service, or HR-related field.
Excellent verbal and written communication skills in English (85% proficiency or higher).
Willingness to work flexible hours, including weekends and holidays, to support 24/7 operations.
Reliable internet connection with speeds between 50–100 Mbps prior to joining.
Amazon Hiring Preferred Qualifications
5+ years of experience in customer service, HR, or a contact center environment.
Familiarity with U.S. Leave of Absence (LOA) policies and workplace accommodations.
Knowledge of U.S. federal and state leave and disability regulations.
Experience handling complex HR cases or providing guidance on employee-related concerns.
Strong ability to empathize with customers and de-escalate sensitive situations.
Proven track record of managing changing priorities and multitasking effectively in high-volume settings.
High attention to detail and the ability to handle confidential information with care and in accordance with privacy laws.