American Express Job Description Work Location: Hybrid At American Express, we’re proud of our 175-year legacy of innovation and commitment to supporting our customers, communities, and employees. As a member of Team Amex, you’ll benefit from a culture that values your voice, supports your development, and offers opportunities to grow your career and leadership skills.
| Field | Details |
|---|---|
| Company Name | American Express |
| Website | |
| Job Role | Customer Care Specialist |
| Work Location | PAN INDIA |
| Job Type | Remote |
| Experience | Freshers / Students |
| Qualification | Currently pursuing or recently completed a degree |
| Batch | Not Mentioned |
| Package (Expected) | INR 19,000 – 25,000 per month |
American Express Make an Impact in This Role:
Bring your customer service expertise, experience, and enthusiasm to a team that thrives on collaboration and excellence. In this position, you’ll:- Deliver outstanding service while handling a high volume of incoming calls in a structured and fast-paced environment.
- Engage with Card Members to understand their individual needs, offer personalized solutions, and reinforce the unique benefits of card membership.
- Provide added value by recommending relevant products or services that enhance customer satisfaction and loyalty.
- Use your service mindset and people skills to strengthen customer relationships and build brand commitment.
- Handle a wide range of inquiries including billing questions, card replacements, payments, and rewards redemptions, while ensuring accurate updates to customer accounts.
- Use available tools and systems to find tailored solutions and ensure first-call resolution for customer issues.
- Consistently meet or exceed performance metrics related to sales, quality assurance, compliance, productivity, and customer satisfaction.
- Excellent verbal and written communication skills for natural, effective customer conversations.
- Resilience and adaptability to manage a steady flow of calls while maintaining performance and composure.
- A caring and empathetic approach to addressing customer concerns.
- Proficiency in navigating multiple digital systems and tools simultaneously.
- High ethical standards in handling confidential customer data and complying with all regulations and procedures.
- Strong desire to provide top-tier service and go above and beyond for each customer.
- Punctuality and dependability are essential.
- Strong interest in fostering customer loyalty through active listening, problem-solving, and consultative support.
- Prior experience in customer service or a sales-driven environment is a plus.
- Enthusiasm for providing tailored recommendations and building long-lasting customer relationships.
- Ability to adjust communication style to fit different personalities and situations, taking full responsibility for each customer interaction.
- Must be flexible to work various shifts aligned with U.S. business hours, including weekends.
- This is a hybrid role, with an expectation to be on-site three days a week.
- Full-time position with flexible shift scheduling.
- High performance is recognized and rewarded through performance-based incentives.
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