TCS Hiring Voice and Chat Support to join our dynamic Business Process Services team in Mumbai. The ideal candidate will ensure exceptional customer interactions while consistently meeting service level agreements (SLAs) and performance goals.
Job Title
Customer Service Analyst
Location
Mumbai
Job Function
Business Process Services
Role
Analyst
Job ID
366350
Qualifications
Bachelor of Commerce
Skills
Customer Service, Communication, Teamwork
TCS Hiring Key Responsibilities
Handle all customer interactions promptly with zero idle time.
Ensure consistent compliance with SLA targets at both individual and team levels.
Achieve and surpass all defined performance metrics and KPIs including RSAT, AHT, and overall customer satisfaction.
Stay updated with the latest process changes and product knowledge.
Take ownership of feedback and implement corrective actions to prevent recurring issues.
Maintain a strong focus on enhancing the customer experience and service delivery.
TCS Hiring Required Skills & Competencies
Excellent communication skills – both verbal and written.
Prior contact center experience is an advantage but not mandatory.
A collaborative team player with a proactive attitude.
Strong understanding of domain knowledge is preferred.
Proven ability to implement feedback effectively.
High levels of professionalism and positive attitude to reinforce brand value.
Willingness to work in rotational shifts, primarily during night and midnight hours.
Why Join Us?
Be a part of a fast-growing team with continuous learning opportunities.
Contribute to a customer-centric culture that values quality and innovation.
Develop your professional career in a dynamic work environment that encourages growth.
TCS Hiring Important links
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